Discover how we transformed a residential property compliance service business with advanced scheduling, invoicing, and customer self-service capabilities. This comprehensive solution integrates seamlessly with property management software, enhancing efficiency, security, and customer satisfaction.

Challenges:

• Slow and unstable job management system built on outdated components
• No online access to the portal for customers and field technicians
• Poor architecture resulting in slow and costly maintenance
• No reporting or business intelligence insights available

Solutions:

• In-place gradual upgrade and replacement of the existing modules
• Integration with an accounting system (Xero) and geolocation API
• Automated business processes and maintenance routines
• Integrated change tracking based on a no-SQL solution
• Comprehensive map-based service scheduling tool
• New secure self-service portal for customers
• New portal-integrated mobile app for field techs
• Real-time integration with property management systems
• Full-day route optimisation for inspections and key collections
• ML-powered two-way SMS messaging for automated scheduling

Benefits:

• Increased efficiency and accountability of staff members
• Major security improvements (access, storage, backups)
• Significantly better system performance and stability
• Improved customer satisfaction and higher sales
• All critical business processes automated

Technologies:

AWS (EC2, RDS, S3) PHP/MVC (CodeIgniter) DocumentDB (MongoDB) PostgreSQL (RDS) Google Maps API Xero API PropertyMe API PropertyTree API Console Cloud API Power BI SMS Central Elastic Email RouteXL Optimisation MailChimp API Mobile App (PWA) Machine Learning

Interested in leveraging similar solutions for your industry?

Let us show you how our innovative approach can streamline your operations and drive success across various sectors.

Contact Us

Call 07 3607 3843 or use the form below.